Assisted selling of complex products
Guides the sale of mortgages, loans or insurance and calculates an indicative quote before escalating to a manager.
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Official Partner
Voice agents that answer, qualify and resolve
We design, build and run voice and conversational AI agents on ElevenLabs technology, integrated with the CRM, ERP and systems your company already runs.
Official PartnerBOND LABS works on voice exclusively with ElevenLabs because it is the most advanced vendor in this technology: its text to speech, speech to text and turn taking models lead the benchmarks, and its agents platform connects natively with the main enterprise tools. More than 75% of the Fortune 500 uses their technology, across 70+ languages and 10,000+ available voices.
Our role is the part technology does not cover on its own: understanding the business process, organising the knowledge the agent needs, designing the conversation by brand and market, building the integrations with your systems, and handing over a measured service to your team.
What changes in your operation
Most voice projects we come across stop at a demo that sounds good. The value shows up when the agent connects to the company systems and starts completing whole tasks. These are the four effects we measure in the projects we run in production.
Continuous channel coverage
The agent covers nights, weekends and the peaks caused by a launch or a campaign, without the quality of the answer depending on how long the queue is at that moment.
Qualification before a rep gets involved
We agree with your team what turns a call into an opportunity; the agent asks for it during the conversation, scores intent and product fit, and orders the sales queue with that information.
Natural conversations, no phone menus
Ultra-realistic voices and sub-300 ms latency let the customer explain their case in their own words, interrupt, change subject or ask for a person at any point.
Every conversation is logged in your systems
The case reaches the CRM with the contact reason identified, plus transcript, summary and the structured fields the team needs. Nobody has to rebuild the context by hand.
What we do
How we take an agent to production
We start with a short discovery in which we close whatever constrains the project: an inventory of available endpoints, the data model, the customer identification logic and an intent map built on your own case history, with explicit criteria on what the agent resolves and what it escalates to a person.
From there we build the agent and the integrations in parallel, tune with synthetic datasets per language before exposing the brand, and go live in a deliberately narrow perimeter, usually the digital channels the company controls, so there is business evidence within weeks rather than quarters.
Once the service is live we optimise with real conversations and scale by market and channel priority. The project closes with training and an operating playbook, so your team can maintain and extend the agent without depending on us.
Certified team
Much of our team is certified on the ElevenLabs platform, with technical assessments passed and validated by their Forward Deployed Engineers.
Pablo Monge
CEO
ElevenLabs Certified
Alejandro Martín Peces-Barba
COO
ElevenLabs Certified
María Perea
Data & AI Engineer
ElevenLabs Certified
Alejandro Salinas
MarTech Specialist
ElevenLabs Certified
Cristian Trapiello
AI Engineer
ElevenLabs Certified
ElevenLabs success stories
Where this works best
These are some examples of sectors where voice carries real weight, because the phone is still the channel where a sale is decided or a problem gets solved. It is not a closed list: we work cross-industry, and the approach applies to any operation with conversational volume and repetitive processes.
Cover and claims get explained by talking
Cover, exclusions and opening a claim raise questions no website fully answers and that today consume the support team.
High volume of repetitive cases
Sign-ups, billing and tariff changes account for most of the contact volume and are handled well with an organised knowledge base.
Admissions with very concentrated peaks
Campaigns concentrate months of demand into a few weeks, and response speed on first contact determines enrolment.
After-sales and appointments with vehicle identification
Service appointments, availability and connected-car support require matching customer and vehicle before help can start, something the agent does in seconds.
Orders and issues with strong seasonality
Order status, returns and issues create campaign peaks no team can absorb by hiring more people every season.
We work cross-industry: if your operation has conversational volume, there is room to work.
See our servicesFrequently Asked Questions
How long does it take to get a voice agent running?
A first agent handling one specific flow is usually in production within a few weeks. We start with a narrow, measurable case and widen the scope once results justify it.
Which languages can it handle?
The ElevenLabs platform covers the main languages with consistent voice quality. In practice we deploy in Spanish and English, and add other languages when the business needs them.
Can it integrate with our systems, not just the CRM?
Yes. Beyond Salesforce and HubSpot, we connect the agent to ERPs, data platforms, CDPs, telephony, BI tools and in-house systems over API. If it has an interface, it can be connected.
What happens when the agent cannot resolve something?
It hands the call to a person with the conversation already summarised. The agent is designed to recognise its limits, not to improvise.
How do you measure whether it works?
With the same indicators you already use on the phone channel: calls answered, first-call resolution, qualified opportunities and cost per contact. Everything is logged in your systems.
Do voice agents replace the support team?
No. They absorb the repetitive volume and the hours nobody covers today. The hard conversations, the ones that decide whether a customer stays, remain with people.